Terms and Conditions of Sale

This page sets out the legal terms and conditions (“Terms & Conditions”) under which The Piano Gallery or its relevant affiliated company (“The Piano Gallery”) in the territory of residence sell any of the products (“Products”) and services (“Services”) listed on this The Piano Gallery (“Website”) to the customer.  The Piano Gallery has the right to amend, remove or vary any Products or Services and/or any part of the The Piano Gallery website, including the terms and conditions and policies, at any time. 

All sales are final, no exchange or return will be offered for a change of heart, incorrect order or if the item is an unwanted gift.


  • By placing an order for Products/Services through the website, the customer confirms that the customer intends to enter into a contract with The Piano Gallery for the purchase of those Products/Services. The customer places the order for the Products/Services on the website by clicking the ‘Confirm Order’ button at the end of the checkout process.
  • During the checkout process, the customer will be asked to complete the payment details. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number and email address). The Piano Gallery will then send the customer an email confirming receipt, the details of the order and the delivery costs which will be added to the purchase price (if applicable).
  • Please note that neither completion of the online checkout process nor a confirmatory email constitute an acceptance of the order. Acceptance of the order will take place only upon receipt of full payment from the customer.
  • If The Piano Gallery cannot supply the customer with the Products/Services the customer ordered for whatever reason, The Piano Gallery will not process the order and will inform the customer of this. If the customer has already paid for the Products/Services, The Piano Gallery will provide the customer with a full refund as soon as reasonably possible.
  • If the Products/Services arrive damaged or they are faulty, the customer may return them and obtain a replacement product, provided the customer notify us regarding the complaint within the allowable notice period.
  • For further information, please read our Product, Pricing and Payment policy, Order Acceptance and Cancellation policy and Returns and Refund. 
  • On cancellation or refund due to any reason. The The Piano Gallery has the right to charge 5% of the total amount as a bank fee. 

Promotional Offers and Promo Codes 

  • From time to time, The Piano Gallery may make available promotional offers on the Website and in such cases, specific terms and conditions will apply.  Such offers may be time-limited and orders may not qualify if they have not been fully processed by the customer within the stated time period.  Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated.  The Piano Gallery reserves the right to amend or terminate a promotion at any time without notice.
  • From time to time, The Piano Gallery may give the customer Promo Codes that the customer can use to reduce the price of specified Products/Services. These codes must be entered at the time of checkout.
  • Here are some key things to remember:
  • Each Promo Code has its own terms, which will be made clear at the time it’s issued to the customer (e.g. what Products/Services, single/multiple use, when it can be used etc.).
  • If the customer has been given a unique Promo Code that is meant just for the customer, please keep it secret and do not let anyone else use it or abuse it (e.g. don’t post it on social media). If The Piano Gallery thinks there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), The Piano Gallery can cancel the Promo Code and/or suspend or even close the account without telling the customer.
  • The Piano Gallery does not like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – The Piano Gallery can cancel, modify or suspend the Promo Code.
  • Only 1 promo code can be used at one time.
  • Promo codes cannot be used for purchasing an item that was previously purchased and returned, for the sole purpose of getting a discount on that item. 


  • The Piano Gallery can only process orders for delivery within countries in which The Piano Gallery is permitted to sell the Products/Services.  
  • For delivery, please note that delivery charges and timescales vary depending on the type of Products/Services ordered, the service the customer select and the delivery address.  
  • The Piano Gallery will try its best to deliver the Products/Services to the address by the estimated delivery date.  If The Piano Gallery is unable to meet the estimated delivery date, The Piano Gallery will contact the customer as soon as possible with a revised estimated date.   
  • If the customer has selected delivery to the address and no one is available at the specified address at the time of delivery, the delivery company will contact the customer to arrange re-delivery.   The Products/Services will only be left with a third party (such as building caretaker or a maid) with the express authority of the customer.
  • All risk in the Products/Services the customer order (including risk of loss and/or damage to the Products/Services) shall pass to the customer when they are delivered to the delivery address specified in the order, or collected from our store (as appropriate). Occasionally, the supply of the Products/Services may be delayed or prevented for reasons beyond The Piano Gallery control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, The Piano Gallery will make every effort to keep the customer informed but shall be under no liability to the customer for such delay or failure.
  • For further information, please read the Delivery policy.