Product, Pricing and Payment

The Piano Gallery strives to provide the customer with the best prices possible on https://www.pianogallery.ae/ as well as in all our stores under the The Piano Gallery Group however store pricing may sometimes differ from online prices.   

Product Information and Pricing 

• While every effort is taken to ensure accurate product and pricing information, pricing or typographical errors may occur. The Piano Gallery cannot confirm the price of a product until after the order has been placed. 
• In the unlikely event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, The Piano Gallery has the right, at its sole discretion, to refuse or cancel any orders placed for that product unless the product has already been dispatched.
• In the unlikely event that an item is wrongly priced, The Piano Gallery may, at its sole discretion, contact the customer for instructions or cancel the order and notify the customer of such cancellation. Unless the product ordered by the customer has been dispatched, the offer will not be deemed accepted and The Piano Gallery will have the right to modify the price of the product and contact the customer for further instructions using the e-mail address provided by the customer during the time of registration, or cancel the order and notify the customer of such cancellation.
• The price of a product does not include the delivery charge, which will depend on the delivery method the customer chooses and will be added at the time of checkout. Please see Delivery Policy for further information. 
• All prices are exclusive of VAT. The prices inclusive of VAT are also displayed.    
• The Piano Gallery reserves the right to alter, without notice, the range of products, prices of products and terms and conditions of sale before the customer places an order.
• Product shades, colours and shapes may vary.
• All measurements are approximate. 

Product Availability 

• All products advertised are subject to availability or while stocks last (as may be applicable).
• The Piano Gallery endeavours to always stock the full product range and will let the customer know if the product is out of stock. If for any reason beyond reasonable control, The Piano Gallery is unable to supply a product, The Piano Gallery will not be liable to the customer except that the charges will be reversed for that product. 
• In the interests of all customers, The Piano Gallery may place restrictions on bulk buying of some products. The Piano Gallery reserves the right, at its sole discretion, to limit the quantity per person, per household or per order.  The said limitations may be applicable to orders placed by the same account, the same credit card and to orders that use the same billing and/or shipping address. The Piano Gallery will provide notification to the customer should such limits be applied.
• The Piano Gallery Music Store reserves the right, at its sole discretion, to prohibit sales to dealers or resellers. For purposes of this policy, reselling is defined as purchasing or intending to purchase any product(s) from The Piano Gallery for engaging in a commercial sale of that same product(s) with a third party.    
• The Piano Gallery reserves the right to withdraw any item from sale without notice.

Payment 

     Credit and Debit Card 

• Customers can pay using one of the following cards: 

• MasterCard and Visa credit cards
• Maestro, Visa, Solo, Electron and MasterCard debit cards
• American Express cards 
• Tabby
• PostPay

• When the order is accepted by The Piano Gallery and the customer chooses the credit or debit card payment method, the total order amount will be debited to the credit or debit card account and duly notified to the customer by email.
• The payment will be processed prior to the dispatch of the order. If The Piano Gallery must cancel an order, after the payment has been processed, the said amount will be reversed back to the credit or debit card account.  No cash disbursement will be made under any condition whatsoever. 
• If for any reason The Piano Gallery is unable to send an item, the customer will only be charged for the items sent.
• Please see Order Acceptance and Cancellation Policy for further information. 

    Cash on Delivery 

• When the order is accepted by The Piano Gallery and the customers chooses the Cash on Delivery payment method, the total order amount will be payable to the courier or delivery driver upon receiving delivery of the order.
• The customer must have the exact denomination to pay the courier. The courier may not have change. 
• If for any reason The Piano Gallery is unable to send an item, the customer will only be charged for the items sent.
• Please see Order Acceptance and Cancellation Policy for further information. 

    Credit Card Details 

• The customer agrees, understands and confirms that the credit card details provided for availing services on com will be correct and accurate and the customer shall not use the credit card which is not lawfully owned by the customer, i.e. in a credit card transaction, the customer must use the own credit card.
• The customer further agrees and undertakes to provide the correct and valid credit card details to The Piano Gallery.
• Further, the said information will not be utilised and shared by The Piano Gallery with any third parties unless required for fraud verification or by law, regulation or court order.
• The Piano Gallery Music Store will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on the customer and the responsibility to prove otherwise shall be exclusively on the customer.   

    Payment Failure 

• To help ensure the order is not declined when placing a new order, The Piano Gallery suggest checking the following: 

• All details have been entered correctly
• The billing address is the same as the credit/debit card’s registered address
• The customer has sufficient funds available
• The 3-digit security code has been entered correctly
• The Piano Gallery accepts the payment method/card type 

• If everything seems to be correct and the payment option is still not working, please try using a different web browser such as Google Chrome, Safari, Mozilla Firefox or Internet Explorer. The customer can also try to clear the browsers cookies and search history. 
• The card issuer may have declined the payment - as they don't tell us the reason for this, it's best to check with them or contact the bank.
• If the customer has checked all the above, try paying with another card.
• If none of the above works, please contact the Customer Care team at info@pianogallery.ae and the team will look into this further. 

    Payment Over-Charge 

• There could be a couple of reasons why it may appear that the customer has been charged more than expected:
• The Piano Gallery charges the customer in the currency that is selected at the checkout when the customer places the order. If the local currency is different to the currency the customer selected at the checkout, then the bank will convert the amount using their exchange rate.  Next time, change the currency on the homepage.  If there is more than one currency available, the customer will be able to choose the currency here.  If only one currency is available, the currency will be displayed.
• If the customer used a promo code on the order, the discount may not apply to all items in the basket. There are certain exclusions with some promo codes and the customer can find these in the Terms and Conditions that would have been included when the customer received the code.
• If the customer still believes that they have been overcharged for the order, please contact the Customer Care team at info@pianogallery.ae and the team will look into this further.